After you complete your booking, we will proactively contact you via email and online communication tools such as WhatsApp to discuss your travel plans. This includes basic information such as your travel dates, destinations, duration, number of travelers, interests, and budget. All your information will be used solely for itinerary customization and service optimization. We are committed to strictly protecting your privacy and data security. If you have any questions, please feel free to contact us at any time through the website’s online chat tool.
We create a custom travel plan for your trip to China, tailored to your specific needs. The plan is delivered as a bilingual digital handbook (in Chinese and your native language) and includes detailed public transportation guidance, curated attraction recommendations, comfortable accommodation arrangements, and authentic local dining experiences to ensure your trip is relaxing, enjoyable, and unique.
China Travel Handbook
We provide a China Travel Handbook in your native language, designed according to your linguistic preferences. Delivered digitally, the handbook contains a detailed and practical guide (such as tutorials on using mobile payments, how to purchase and activate a phone SIM card, the online hotel booking process, and advice on purchasing travel medical insurance) to help you quickly adapt to the travel environment in China.
Online Customer Support
Upon purchasing our product, you will immediately receive 10/7 online customer support (8:30 AM to 6:30 PM, Beijing Time). Our support team offers real-time assistance via email or your preferred chat app, answering your questions before and during your trip. We also assist with pre-departure flight, hotel, and ticket bookings, and provide instant advice and guidance for urgent issues during your travels to ensure your experience is smooth and worry-free.
Refund Policy
If you are not satisfied with our travel plan or services, we offer a full refund within 72 hours of payment. The refund process is simple and fast: just submit your request via email, and we will review and confirm it within 1 business day. The refund will be credited to your original payment method within 5 to 7 business days
